Privacy Policy隱私政策

Last updated: February 2026最後更新：2026 年 2 月

1. Who we are1. 關於我們

VitaSpan Care ("we", "us") provides medical navigation, coordination, escort and interpretation services connecting clients with healthcare institutions in China. This policy explains how we handle personal information collected through vitaspancare.com.VitaSpan Care（「我們」）提供醫療導航、協調、陪同與翻譯服務，為客戶對接中國的醫療機構。本政策說明我們如何處理透過 vitaspancare.com 收集的個人資訊。

2. Information we collect2. 我們收集的資訊

We only collect information you choose to give us, and basic analytics data:我們僅收集您主動提供的資訊，以及基本的分析數據：

• Enquiry details — when you submit an enquiry form, we collect your name, country, email address and any message you provide.諮詢資訊 — 當您提交諮詢表單時，我們會收集您的姓名、國家/地區、電郵地址及您提供的留言內容。
• Messaging details — if you contact us via WhatsApp, we receive your WhatsApp profile name and the messages you send.通訊資訊 — 若您透過 WhatsApp 與我們聯繫，我們會收到您的 WhatsApp 名稱及您發送的訊息。
• Usage data — we use Google Analytics to collect anonymous information about how visitors use our site (such as pages viewed and general location), to help us improve.使用數據 — 我們使用 Google Analytics 收集訪客如何使用網站的匿名資訊（例如瀏覽的頁面與大致所在地區），以協助我們改進。

We do not ask for, and ask that you do not send, detailed medical records or sensitive health information through the website forms. Any clinical assessment is carried out by the treating institution directly.我們不會索取、亦請您勿透過網站表單發送詳細病歷或敏感健康資訊。所有臨床評估均由治療機構直接進行。

3. How we use your information3. 我們如何使用您的資訊

• To respond to your enquiry and provide coordination services.回覆您的諮詢並提供協調服務。
• To arrange appointments and logistics with medical institutions on your behalf.代您與醫療機構安排預約及行程。
• To improve our website and services.改善我們的網站與服務。

We do not sell your personal information. We do not use sensitive health information for advertising targeting.我們不會出售您的個人資訊，亦不會將敏感健康資訊用於廣告定向。

4. Who we share it with4. 資訊的分享對象

To deliver our service, we may share the details you provide with the relevant medical institution (for example, a screening centre) so they can prepare your appointment. We also use trusted service providers to operate our site, including Formspree (form handling), Google Analytics (usage analytics) and WhatsApp (messaging). Each processes data under its own privacy terms.為提供服務，我們可能將您提供的資訊分享給相關醫療機構（例如檢測中心），以便其為您準備預約。我們亦使用可信賴的服務供應商營運網站，包括 Formspree（表單處理）、Google Analytics（使用分析）及 WhatsApp（通訊）。各供應商依其自身的隱私條款處理數據。

5. Data retention5. 資料保存

We keep enquiry information only as long as needed to provide our services and for reasonable follow-up, after which it is deleted.我們僅在提供服務及合理跟進所需的期間內保存諮詢資訊，之後將予以刪除。

6. Your choices6. 您的選擇

You may request access to, correction of, or deletion of the personal information you have given us. To make a request, email us at vitaspancare@gmail.com. You can also opt out of Google Analytics using Google's browser add-on.您可要求查閱、更正或刪除您提供給我們的個人資訊。如需提出請求，請發送電郵至 vitaspancare@gmail.com。您亦可使用 Google 的瀏覽器外掛程式選擇退出 Google Analytics。

7. Contact7. 聯繫方式

If you have any questions about this policy or your information, contact us at vitaspancare@gmail.com.如您對本政策或您的資訊有任何疑問，請透過 vitaspancare@gmail.com 與我們聯繫。